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Terms and Conditions La Ligne Verte & valac

 

Privacy Statement

Please read this document thoroughly before booking a trip.

Wherever La Ligne Verte or VALAC are mentioned, both are implied.
La Ligne Verte - valac is registered at the Chamber of Commerce (Kamer van Koophandel) Amsterdam, Netherlands as La Ligne Verte B.V. (reg.number 30275930).
Its VAT number :
 NL821652771B01

Liability of VALAC and La Ligne Verte:
La Ligne Verte ~VALAC  acts as an agent in securing all aspects of these tours and is responsible to the participants for the arrangements, services, and accommodations included only in such capacity. LV, its agents, and/or employees shall not be responsible for personal injury or property damage arising out of the act of negligence of any direct or associated carrier, hotel, or other person rendering services or accommodations; nor is LV responsible for injury, death, damage, loss, or delay in any means of transportation or any event beyond the actual control of LV, its agents or suppliers or due to force majeure. In the event it becomes necessary or advisable, for any reason, to alter the itinerary or arrangements, such alterations may be made. Additional expenses, if any, will be paid by passengers, likewise, any savings will be shared by passengers. LV reserves the right to decline, accept, or retain at any time, any person as a participant of any tour, or to cancel any tour.

Bike rental: When renting bikes you will be personally responsible for damage or loss of the bike(s). Furthermore La Ligne Verte ~ VALAC is not responsible for the consequences of accidents with the bike. La Ligne Verte~VALAC will make the booking of bike-rental for you at a cyclestore (a professional will check the bikes) but you yourself will be the renting person because La Ligne Verte does not rent bikes itself. We expect you to check your self the condition of the bike before starting the cycling tour. By taking the bike you accept these conditions. When arriving at your first hotel please take a look at the bike(s) and call our agent (at 0674926314) asap if the bikes are not Okay. La Ligne Verte will assure the bike will be OK before starting the cycling tour. As surety for possible damage to the bikes we will have your credit card. If the bike is being returned damaged, La Ligne Verte will charge your credit card for the costs of repair or replacement.
Instruction in bicycle use is not provided, and participants affirm they are familiar with the operation of a multi-speed bicycle. H
elmets are not required
.

Reservations, Deposits, and Final Payment
A deposit of 10% per person is required at the time of booking. Full payment is due
56 days prior to departure. The tour price is per person based on double occupancy and includes those items mentioned in the itinerary, plus any prepaid optional items. Single room requests are subject to supplemental charges, and must be requested at time of booking. A deposit will confirm space.

A reservation is made by completing our online booking form.  You may make your reservation tentatively by phone, or provide a credit card number by phone, but all bookings must be made by online system.  This is to ensure that you are familiar with these terms and our release of liability.

At the time of reservation, a credit card is required to book and hold space.  Your credit card will be charged 10% per person once the entire program is confirmed.  If the requested tour is not available, you will not be charged, but offered an alternative which you can choose to accept or decline.  Payments by check are not accepted.

Group discounts
Group discounts are applicable only on basic rates p.p. with 2 persons sharing room, but not on supplements for single rooms, extra nights, nor on bike rental or any other supplements.
Group discounts
are indicated in a percentage of the basic rate and apply to every member of the party. The applicable discount applies to payments that are made for the whole party by 1 person and with only one Credit Card. For payments with 2 or more credit cards an administrative supplement of €20 per credit card or per bank to bank  payment will be charged.

Payments of last minute (less than three weeks before start of the package) bookings can only be made by credit card.   We will remind you of your final payment date in advance. 

Payment is in Euros only.

Check each tour description to see what each trip includes.

Hotels from the point of tour departure through tour completion. Rooms are doubles and include private bath or shower. Single rooms are limited and require supplemental charges, singles not requesting single rooms will be booked into a double, and if a share arrangement is unavailable then the supplement will be assessed.

Meals included vary, check the individual trip description, however normally dinner in the tradition of each property is included except in some B&B hotels in Millau, Albi and Avignon.

Transportation includes a variety of situations. Longer trips will include transfers. Please refer to the trip description to be sure what is included. If you wish to arrange for separate transportation we can complete your needs. Also, daily vehicle support will transport baggage.

Exclusions
The tours do not include all other trip costs such as airfare, trip and/or medical insurance, excess baggage charges, or any personal items. Meals in addition to those mentioned in the itinerary are excluded, as well as any unpaid optional tour or sightseeing event. Drinks are typically excluded.

Bicycles
Participant may wish to bring their own bicycle for assured comfort and better trip enjoyment. You know your bicycle inside and out, which leaves less to adapt being in new terrain. Bicycle rentals are optional for all tours, and can be made available for an additional charge for those who prefer. Bicycles are hybrids equipped with
3 x 7 gears for this type of travel/terrain.  They are multi-speed bicycles equipped with bags, locks, water bottles, repair kit.  All bicycles are kept exclusively for our customers. Any customers who choose to bring their own bicycles are responsible for all mechanical issues, for all transportation issues including travelling by train which is difficult in France on the TGV but easy on other trains. If you plan to rent a bicycle, you are responsible for the bicycle once you take possession of it at your first hotel. Your responsibilities include any costs for damage or theft up to the full value of the bicycle and for return of the bike to the first hotel or the bike-renter of your package. Your responsibilities apply for all days between the first and last day of the bike rent.

You may be asked to supply your credit-card details as surety when renting the bike at the start of your bike-tour.

Helmets are standardly not included in the price of bike-rental. Sometimes you will have to buy the helmets at the bikeshop where the bike are being rented.

Air & Train Reservations
We do not handle air reservations.  Customers are encouraged to contact a travel agent or web service.  Train tickets can also be arranged, however certain restrictions exist for bicycle transport on TGV trains, please ask for information on baggage limits if travelling by TGV prior to purchasing tickets. We are not responsible for any problems you may have travelling on the TGV with your bike.  See your travel documents for our suggestions.

Cancellation of Tours
Once a deposit is received, a reservation confirmation is made,
you'll receive a hotel list of your tour by email, and final payment is due 56 days prior to tour departure.

We suggest you take an insurance for costs of cancelation. To cancel a booked journey you have to send an email to or phone: La Ligne Verte ~ Vacances la Carte. The person who signed/mailed the booking confirmation ("Party leader") should also sign/mail the notification of cancellation. Cancellation has to be done by email to establish the date of cancellation, with confirm receipt. We will confirm receipt of the cancelation by mail.
Our cancellation charges, based on the total cost, are as follows:

If you have to cancel  Our charges  We refund:
More than 56 days before the first night of your package  10% of total rate  90% of total rate
From 56 to 28 days before the first night of your package  25% of total rate  75% of total rate
From 27 to 16 days before the first night of your package  50% of total rate  50% of total rate
From 15 to 8 days before the first night of your package  75% of total rate  25% of total rate
From 7 to 2 days  before the first night of your package  90% of total rate  10% of total rate
1 day before the first night of your package or on the day
of the first night of your package or after
 100% of total rate  no refund

Refunds are paid to your credit card or bankaccount.
If you have to cancel a booking you can let some else take your place without extra costs.

 

"cancelation-inclusion package" La Ligne Verte - valac

For all our budget, standard and plus trips (not for the superior and luxury packages!) in the Grands Causses area (only!) you can purchase our "cancelation-inclusion package" to cover the costs of any cancelation. For a supplement of 4% of the total costs of your trip with La Ligne Verte (not the costs of travelling to the first hotel of the trip) you can cancel your trip (not the travel costs) without having to state the grounds for doing so.

The cancelation-inclusion-package will result in a refund of 90% of your payment to La Ligne Verte - valac. These are the terms and conditions of this cancelation-inclusion package of La Ligne Verte - valac:

1. You may cancel your trip till 18:00 hour of  the day before the first night of the trip. It is not possible to cancel the trip the day of your arrival or during the trip.
2. To cancel you have to send an email to La Ligne Verte (find the email-address in your booking confirmation or else contact here) to inform La Ligne Verte of your cancelation.
3. You can cancel without having to state the grounds for doing so.
4. This cancelation-inclusion package of La Ligne Verte is not applicable on all trips. Excluded are trips in Dordogne, Cathars area, Corsica and Provence. Excluded are all superior and luxury packages. This "cancelation-inclusion" package is applicable to budget, standard, and plus trips in the Grands Causses area for groups up to 4 persons. With larger parties the cancelation-inclusion packages will apply to the 4 first members of the party. To all other group members our standard cancelation rules will apply.
5. La Ligne Verte will refund 90% of the money due (i.e. the total price of the trip) within 3 weeks after cancelation. The reimbursement of the money due will be balanced with the final balance or with the deposit.
6. For example: If the costs of your cycling trip (bike rental included) and other supplements are €1000,-  this cycling package with the cancelation-inclusion package will cost you € 1040,-. If you phone us about the cancelation and send us an email the day before at 17:00 hr, informing La Ligne Verte of your cancelation the trip, you'll get a refund of € 936,- if you  already paid €1040 for the final balance.
If you paid the deposit of 10% only, there will be no further reimbursement. 
7.
 Reimbursement of 90% is only applicable if the total amount has been paid from no more than one credit card or bank-account. Reimbursement of payments with more than one credit card or from more than one bank-account will cause an extra fee of  €25 per extra credit card or bank-account, which will be reduced from the reimbursement due.

 

Modification/Changes
Once a booking request is received and confirmed, modification of dates or alteration of itineraries
can require a change fee.  Fees vary according to the scope of the change but can be substantial if last minute changes lead to hotel or other service cancellations.  A minimum change fee of € 20 applies to any change within 35 days of travel.

Insurance
Trip cancellation insurance is strongly recommended. This will protect you should you need to cancel for certain necessary reasons such as illness, and provides your refunds for air and tour in full. Additional insurance for baggage, health/accident is also strongly recommended. LV does not supply travel insurance.

Pre-departure Documentation
After receipt of your deposit, a
hotel list will be sent by e-mail. Route info and an outline of what to expect during the walk will be waiting for you at your first hotel.. You are responsible for passport requirements, and we suggest you plan early to apply for a passport. Please check your government requirements.

Additional responsibilities of you the traveller include, but are not limited to the adherence of all local laws, respecting customs and culture, assessing your abilities, respecting other trip members privacy, and if on a guided trip following the suggestions and advice of the guide.

 

Nota bene: VALAC and La Ligne Verte are not responsible for loss or damage at/by rented objects or of luggage transported by taxis.



Nota bene: apparent mistakes and faults in this website (www.valac.nl) don't bind VALAC nor La Ligne Verte.

Nota bene: VALAC and La Ligne Verte are not responsible for loss or damage caused by virusses of third parties in our website (www.valac.nl).

 

 

Privacy Statement

Nota bene: Our Privacy Policy:

 

Privacy and cookie statement

PRIVACY  STATEMENT

Your privacy is very important to us. We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely. We use cookies to improve your experience on our website.

This privacy policy sets out how La Ligne Verte B.V. uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or our website, then you can be assured that it will only be used in accordance with this privacy statement.

We reserve the right to change this privacy policy as deemed necessary from time to time or as required by law. Any changes will be immediately posted on this website and you are deemed to have accepted the terms of the privacy policy on first use of the website following the alterations.

WHO ARE WE?

La Ligne Verte B.V. is a privately owned Netherlands company specialising in active holidays and tailor-made luxury holidays in South of France. We operate two brands: la Ligne Verte and Valac.

Any personal information provided to or gathered by us is controlled by La Ligne Verte B.V. La Ligne Verte - VALAC is registered since 1992 at the Chamber of Commerce in Amsterdam,  Netherlands, reg.number 30275930. 

DATA SECURITY

Data security is of the utmost importance to us and we are committed to ensuring information we collect from you is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.

WHAT INFORMATION DO WE COLLECT?

Information that you provide to us when visiting on our website, completing an online enquiry form, an online or offline booking form, filling, subscribing to mailing lists, entering competitions, participating in market research and when contacting us both on and offline including:

  • Contact information including your name, address, phone number(s) and email.
  • Demographic information such as preferences, interests, age and family information.
  • Information relating to your holiday such as feedback questionnaires, reviews, image or video uploads, holiday enquiries and marketing requests.
  • Information relating to quoting and booking a holiday including information relating to family and travel companion(s) such as names, emergency contacts and special assistance needs, such as any disability or medical or dietary restrictions (which may disclose your religious beliefs), passport information, dates of birth, insurance information, visa information, country of residence and nationality.
  • We do not store financially sensitive information such as credit card numbers, bank details or security numbers.
  • Information automatically received by us when you use the website, access our marketing information or contact us by email or phone including such as browsing and search history. We may also use industry standard software tools such as Google Analytics to measure and collect session information, time visiting specific pages, page interaction and repeat visits.
  • The domain and IP address that your computer uses to connect to the internet; your computer, browser, operating system, internet connection, referral information, search terms and other standard information collected by default by tools such as Google Analytics.
  • Telephone information including phone numbers, call duration and call recordings that we use for training and quality control.
  • Third party information about you from other sources which we may add to our account information. For example, we update address information using data from the Royal Mail "Change of Address" File, which we may use to correct our records.

WHAT WE DO WITH THE INFORMATION WE GATHER

We require this information to understand your needs and provide you with a better service, and for the following reasons:

  • Internal record keeping, auditing and regulation purposes.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • We may use the information for marketing purposes to display adverts on our or other websites based upon your prior visits to our website, preferences and contact with us.
  • We may use your information to contact you for market research purposes.
  • We may use the information to personalise and customise the content of our website according to your interests.

We may contact you by email, phone or mail unless requested otherwise.

WE DON'T USE COOKIES

WHO ELSE MAY SEE YOUR DATA

In order to respond to your holiday request, we may need to disclose some of your information to our partners including: travel companies such as hotels, chalet owners/operators, airlines, ground handlers, restaurants and car hire companies.

We only pass on information that is required in order to fulfill the booking or enquiry, such as name and address to delivery companies.

In order to maintain and understand our data as accurately as possible to give you the best possible guest experience, we may occasionally use the services of external specialist companies for data cleaning and data analysis. Data is protected by a non-disclosure agreement and data is not stored after any work has been completed.

Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA.

Advanced Passenger Information (API) is required by many countries prior to arrival (or departure). API information includes personal identity information such as name, passport details, visa information, nationality, transit and destination data. Airlines and transport companies are required to transmit this information by law and data entry is requested at the time of ticket issue. To comply with these regulations, we pass the relevant information to the transport companies who transmit the information to the relevant authorities.

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.

You may choose to restrict the collection or use of your personal information in the following ways:

  • You may update and request details of any personal information which we hold about you by contacting our data protection officer at any time.
  • You may unsubscribe using the links on our marketing emails or you may contact us to unsubscribe for any or all marketing activity by contacting our data protection officer.
  • You may exercise your right to be forgotten by contacting our data protection officer.
  • You have the right to ask for a copy of any personal data held by us by contacting the data protection officer. We aim to respond to any such requests within 30 days.

 

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Our data manager can be contacted by sending a e-mail to info@valac.nl

LINKS TO OTHER WEBSITES

Our website may contain links to other websites which we feel are relevant or of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This privacy policy does not extend to your use of such websites.

GENERAL

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of  the Netherlands. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the Dutch courts.

CONSENT

By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement.

 

This policy was last updated on 24 May 2019