Terms and Conditions La Ligne Verte & valac
Please read this document thoroughly before booking a trip.
Wherever La Ligne Verte or VALAC are mentioned, both are implied.
La Ligne Verte - valac is registered at the Chamber of Commerce
(Kamer van Koophandel) Amsterdam, Netherlands as La Ligne Verte B.V.
(reg.number 30275930).
Its VAT number : NL821652771B01
Liability of VALAC and La Ligne Verte:
La Ligne Verte ~VALAC acts as an agent in securing all aspects of
these tours and is responsible to the participants for the arrangements,
services, and accommodations included only in such capacity. LV, its
agents, and/or employees shall not be responsible for personal injury
or property damage arising out of the act of negligence of any direct
or associated carrier, hotel, or other person rendering services or
accommodations; nor is LV responsible for injury, death, damage, loss,
or delay in any means of transportation or any event beyond the actual
control of LV, its agents or suppliers or due to force majeure. In the
event it becomes necessary or advisable, for any reason, to alter the
itinerary or arrangements, such alterations may be made. Additional
expenses, if any, will be paid by passengers, likewise, any savings
will be shared by passengers. LV reserves the right to decline, accept,
or retain at any time, any person as a participant of any tour, or to
cancel any tour.
Quote and contract:
To receive a quote you will have to complete
our booking-form.
Having or not having completed the booking form, does not change
your rights and obligations. So the terms and conditions of your package
with La Ligne Verte ~ VALAC apply to you, from the moment you paid for
the deposit or the balance. The quote is only definitive if it is called
te definitive quote, which will be the case when we will have checked
availability and prices of the hotels.
Bike rental:
By renting a bike or participating in a Ligne Verte tour, you are
acknowledging that you have read our terms and conditions and that you
agree to be bound by them.
When renting bikes you will be personally
responsible for damage or loss of the bike(s). Furthermore La Ligne
Verte ~ VALAC is not responsible for the consequences of accidents with
the bike. La Ligne Verte~VALAC will make the booking of bike-rental
for you at a cycle store (a professional will check the bikes) but you
yourself will be the renting person because La Ligne Verte does not
rent bikes itself. We expect you to check your self the condition of
the bike before starting the cycling tour. By taking the bike you accept
these conditions. When arriving at your first hotel please take a look
at the bike(s) and call our agent (at 0674926314) a.s.a.p. if the bikes
are not Okay. La Ligne Verte will assure the bike will be OK before
starting the cycling tour. As surety for possible damage to the bikes
we will have your credit card. If the bike is being returned damaged,
La Ligne Verte will charge your credit card for the costs of repair
or replacement.
Instruction in bicycle use is not provided, and participants
affirm they are familiar with the operation of a multi-speed bicycle.
Helmets are not required.
For all details click here.
Reservations, Deposits, and Final Payment
A deposit of 10% per person is required at the time of booking. Full
payment is due 56 days prior to departure. The tour prices on our website
are per person based on double occupancy and includes those items mentioned
in the itinerary, plus any prepaid optional items. Single room requests
are subject to supplemental charges, and must be requested at time of
booking. A deposit will confirm space.
A reservation is made by completing our online booking form. You
may make your reservation tentatively by phone but all bookings must
be made by an online system (STRIPE) or by bank to bank transfer.
Payment
At the time of reservation, a credit card payment is required to
book and hold space. Your credit card will be charged 10% per person
once the entire program is confirmed. If the requested tour is not available,
you will not be charged, but offered an alternative which you can choose
to accept or decline. Payments by check are not accepted. For payments
with 2 or more credit cards an administrative supplement of
€20 per credit
card or per bank to bank payment will be charged.
Payments of last minute (less than three weeks before start of the
package) bookings can only be made by credit card. We will remind you
of your final payment date in advance.
Payment is in Euros only.
PACKAGES
What’s Included
in Your Package? Your package covers:
- Accommodation
- All breakfasts and some or all dinners
- Luggage transfer between hotels
- Select transfers (if explicitly stated)
- GPX files and detailed maps (1:25,000 scale for walking trips,
1:100,000 for bike tours)
- English route notes
- Optional bike and e-bike rental
What’s NOT Included
in Your Package? Your package don't cover:
- Travel to the first hotel of your tour
Lodging
Hotels from the point of tour departure through tour completion.
Rooms are doubles and include private bath or shower. Single rooms
are limited and require supplemental charges, singles not requesting
single rooms will be booked into a double, and if a share arrangement
is unavailable then the supplement will be assessed.
Meals
Meals included vary, check the individual trip description, however
normally dinner in the tradition of each property is included except
in some BnB hotel s in Millau, Albi and Avignon.
Transportation
Transportation includes a variety of situations. Longer trips
will include transfers. Please refer to the trip description to
be sure what is included. If you wish to arrange for separate transportation
we can complete your needs.
Also, daily vehicle support will
transport your baggage.
Conditions of transport of your bags:
1a. Per person a maximum of 2 bags of max. 15kg. each is included
in the basic rate of your package
1b. If your bag weighs more than 15 kg it is up to you to find
an extra (plastic) bag and spread the weight over 2 bags. So if
you have a bag of 15kg and one of 20kg you will have 3 bags to declare
and so a supplement will apply.
1c. Taxi-drivers or other professional transporters -when they
come to pick up your bags- will decide to accept or refuse bags
of more than 15kg. Taxi drivers don't have fixed times for pick-up.
Risk is yours.
1d. If your walk or bike-tour ends in the same place as it started,
we recommend you ask or negotiate with the hotelkeeper to
leave some of your bags in his hotel till you're back.
2. For extra bags a supplement will have to be paid.
3. The supplement for each extra bag is calculated per pax (not
per person) in the total price of the package. So the supplement
is not a fixed but a variable amount of money indicated in your
quote.
4. Example. 3 persons have 8 bags to be transferred daily. The
supplement will be twice the rate of the supplement for an extra
bag, indicated in your quote.
Group discounts are applicable only on basic rates p.p. with
2 persons sharing room, but not on supplements for single
rooms, extra nights, nor on bike rental or any other supplements.
Group discounts are indicated in a percentage of the basic rate
and apply to every member of the party. The applicable discount
applies to payments that are made for the whole party by 1 person
and with only one Credit Card.
Exclusions
The tours do not include all other trip costs such as airfare,
trip and/or medical insurance, excess baggage charges, or any personal
items. Meals in addition to those mentioned in the itinerary are
excluded, as well as any unpaid optional tour or sightseeing event.
Drinks are typically excluded.
Bicycles
Participant may wish to take their own bicycle for assured comfort
and better trip enjoyment. You know your bicycle inside and out,
which leaves less to adapt being in new terrain. Bicycle rentals
are optional for all tours, and can be made available for an additional
charge if you
prefer. Bicycles are hybrids equipped with 3 x
7 gears for this type of travel/terrain. Bicycles can also be e-bikes,
even e-mountain-bikes. They are multi-speed bicycles equipped with
back-bags, locks, water bottles, repair kit. All bicycles are kept
exclusively for our customers. Any customers who choose to take
their own bicycles are responsible for all mechanical issues, for
all transportation issues including traveling by train which is
difficult in France on the TGV but easy on other trains. If you
plan to rent a bicycle, you are responsible for the bicycle once
you take possession of it at your first hotel. Your responsibilities
include any costs for damage or theft up to the full value of the
bicycle and for return of the bike to the first hotel or the bike-renter
of your package. Your responsibilities apply for all days between
the first and last day of the bike rent.
You may be asked to
supply your credit-card details as surety when renting the bike
at the start of your bike-tour.
Helmets are standard not included in the price of bike-rental.
Sometimes you will have to buy the helmets at the bike shop where
the bike are being rented.
Air & Train Reservations
We do not handle air reservations. Customers
are encouraged to contact a travel agent or web service. Train tickets
can also be arranged, however certain restrictions exist for bicycle
transport on TGV trains, please ask for information on baggage limits
if travelling by TGV prior to purchasing tickets. We are not responsible
for any problems you may have travelling on the TGV with your bike.
See your travel documents for our suggestions.
Cancellation of Tours
Once a deposit is received, a reservation confirmation is made,
you'll receive a hotel list of your tour by email, and final
payment is due 56 days prior to tour departure.
We suggest you take an insurance for costs of cancelation. To
cancel a booked journey you have to send an email to La Ligne Verte
~ Vacances à la Carte . The person who signed/mailed the booking
confirmation ("Party leader") should also sign/mail the
notification of cancellation. Cancellation has to be done by email
to establish the date of cancellation, with confirm receipt. We
will confirm receipt of the cancelation by mail.
Our cancellation
charges, based on the total cost, are as follows:
CANCELLATION FEES
You always
have a two-week cooling-off period (by law) for bookings. The booking
date is considered the date stated on the booking form or email
confirmation confirming your acceptance of the quote.
The
two-week cooling-off period does not apply if there are fewer than
42 days between the date of booking and the first day of the package.
In that case, we apply a cooling-off period of two days.
For bookings where the first day of the package is less than 14
days after the booking date, we apply a two-hour cooling-off period.
We generally only book cancellable hotel rooms. If a
non-cancellable hotel room
(usually in a luxury package) is booked, we will only do so with your approval,
and any extra cancellation costs will be your responsibility.
The cooling-off period. We will
only begin sending hotel reservations after the 14-day, two-day,
or two-hour cooling-off period has expired, or as soon as you grant
us permission by email to begin the reservations. Last-minute bookings,
i.e., bookings less than two weeks before the first day of the package,
have a cooling-off period of no more than two hours. By sending
us such a booking, you agree to this, and after two hours, we can
immediately check hotel availability and reserve the rooms for you.
If you cancel within the applicable two-week cooling-off period,
you will receive a 100% refund of the total amount paid. No hotel
or guest room will be booked or reserved for you during this period.
Some hotel reservations will not be able to make if the hotel needs
some payment at reservation
If you cancel (after the two-week
cooling-off period) and more than eight weeks (up to 56 days) before
the start of the trip, you will receive a 100% refund of the amount
already paid, minus €10 per person
per night (with a minimum of €100) for
administration, handling, and cancellation fees.
Some hotels
require a deposit to confirm a reservation. Because these reservation
fees are increasingly extended to more than one month prior to the
reservation date, these deposits will also be charged to you in
the event of cancellation and deducted from the refund amount.
Reclaiming verifiable deposits from hotels is not always possible
and takes a lot of time. As soon as we have received the recoverable
deposits from the hotels, we will refund 50% of them to your bank
or credit card account.
For cancellations more than 6 weeks
(56 to 43 days) before the start of the package, the cancellation
fee is 50% of the tour price.
See above for refunds of deposits
made if these costs exceed 50% of the tour price.
If you
cancel more than 4 weeks (42 to 29 days) before the start of the
first day of the package, the cancellation fee will be 60% of the
tour price.
If you cancel more than 2 weeks (28 to 15 days)
before the start of the first day of the package, the cancellation
fee will be 80% of the tour price.
If you cancel more than
1 week (14 to 8 days) before the start of the first day of the package,
the cancellation fee will be 90% of the tour price.
If you
cancel 7 to 1 day before the start of the first day of the package,
the cancellation fee will be 100% of the tour price.
If you
cancel on the first day of the package or the day before or during
the tour, you are no longer entitled to a refund. If you are unable
to attend, you can always arrange for someone else to take your
place at no extra cost. You can do this by sending us the name of
the replacement person by email up to the day before the first overnight
stay. Bookings and cancellations can be made by email or by post
(if cancelling by post, please do so by registered mail in connection
with the date).
We strongly suggest you take an insurance
for costs of cancellation. To cancel a booked journey you have to
send an email to: La Ligne Verte ~ Vacances à la Carte. The person
who signed/mailed the booking confirmation ("Party leader=Person
1") should also sign/mail the notification of cancellation.
Cancellation has to be done by email to establish the date of cancellation,
with confirm receipt. Our cancellation charges, based on the total
cost are as follows:
Refunds are paid to your credit card or bank-account.
If
you have to cancel a booking you can let someone else take your
place without extra costs.
"Canceling-inclusion packages" La Ligne Verte - valac
For all our standard and plustrips (not for the superior and
luxury packages!) in the Grands Causses area (only!) you can purchase
our "cancelation-inclusion package" to cover the costs
of any cancelation. For a supplement of 10% of the total costs of
your trip with La Ligne Verte (not the costs of travelling to the
first hotel of the trip) you can cancel your trip (not the travel
costs) without having to state the grounds for doing so.
At booking with this Canceling-inclusion package the deposit
will 20% of the (normal tourprice+10%).
The cancelation-inclusion-package will result in a refund of
80% of the payment due to La Ligne Verte - valac. These are the
terms and conditions of this cancelation-inclusion package of La
Ligne Verte - valac:
1. You may cancel your trip till 12:00 o'clock of the day
before the first day/night of the package. It is not possible to
cancel the trip the day of your arrival or during the trip.
2. To cancel your trip you have to send an email to La Ligne
Verte (find the email-address in your booking confirmation or else
Contact here) to inform
La Ligne Verte of your cancelation.
3. You can cancel without
having to state the grounds for doing so.
4. This cancelation-inclusion
package of La Ligne Verte is not applicable on all trips. Excluded
are trips in Dordogne, Cathar area, Corsica and Provence. Excluded
are all superior and luxury packages. This "cancelation-inclusion"
package is applicable to standard, and plus trips in the Grands
Causses area for groups up to 4 persons. With larger parties the
cancelation-inclusion packages will apply to the 4 first members
of the party. To all other group members our standard cancelation
rules will apply.
5. La Ligne Verte will refund 80% of the
money due (i.e. the total price of the trip) within 2 weeks after
cancelation. The reimbursement of the money due will be balanced
with the final balance or with the deposits already paid.
6. For example: If the costs of your cycling trip (bike rental
included) and other supplements are 1000,- this cycling package
with the cancelation-inclusion package will cost you 1100,-. If
you phone and mail us about the cancelation and send us an email
the day before at 12:00 hr (European time), informing La Ligne Verte
of your cancelation of the trip, you'll get a refund (80% x
(1000+100)) or 880,- if you would already have paid 1100 for the
final balance.
If you paid the deposit of the (normal tourprice+10%)
there will be no further reimbursement.
7. Reimbursement
of 90% is only applicable if the total amount has been paid from
no more than one credit card or bank-account. Reimbursement of payments
with more than one credit card or from more than one bank-account
will cause an extra fee of 25 per extra credit card or bank-account,
which will be reduced from the reimbursement due. 8. Force majeure.
We regret we cannot accept any liability or pay any compensation
where the performance or prompt performance of our contractual obligations
is prevented or affected by, or you otherwise suffer any damage
or loss as a result of force majeure.
8. Force majeure means any event which we, or the supplier of
the service(s) in question, could not, even with all due care, foresee
or avoid. Such events include war or threat of war, riots, civil
strife, terrorist activities, industrial disputes, fire, natural
or nuclear disasters, adverse weather conditions and all similar
events outside our control.
Modification/Changes
Once a booking request is received and confirmed, modification
of dates or alteration of Tours can require a change fee. Fees vary
according to the scope of the change but can be substantial if last
minute changes lead to hotel or other service cancellations. A minimum
change fee of 20 applies to any change within 35 days of travel.
Hotels. Some hotels are very strict with the rules of arrival
and departure. You must usually vacate the room and remove your
luggage before 11am. If this is not possible, you must inform reception
and any costs will be at your own expense.
Insurance
Trip cancellation insurance is strongly recommended. This will
protect you should you need to cancel for certain necessary reasons
such as illness, and provides your refunds for air and tour in full.
Additional insurance for baggage, health/accident is also strongly
recommended. LV does not supply travel insurance.
Pre-departure Documentation
After receipt of
your deposit, a hotel list will be sent by e-mail. Route info and
an outline of what to expect during the walk will be waiting for
you at your first hotel. You are responsible for passport-requirements,
and we suggest you plan early to apply for a passport. Please check
your government requirements.
Additional responsibilities of you the traveler include, but
are not limited to the adherence of all local laws, respecting customs
and culture, assessing your abilities, respecting other trip members
privacy, and if on a guided trip following the suggestions and advice
of the guide.
Our responsibility
We will accept responsibility if any death, personal injury,
failure or deficiency of your holiday arrangements is caused by
negligence or omissions by us, or our agents or suppliers. We will
not be responsible for any injury, illness, death, loss, damage,
expense, cost or other sum or claim of any description whatsoever
which results from the fault of the person(s) affected or any member(s)
of their party or results from an event or circumstance which we
or the supplier of the service(s) in question could not have predicted
or avoided even after taking all reasonable care. We cannot accept
responsibility for any services which do not form part of our contract.
This includes, for example, any additional services or facilities
which your hotel or any other supplier agrees to provide for you
where the services or facilities are not advertised on our website
and we have not agreed to arrange them. The maximum liability for
any damages other than for personal injury or illness will be limited
to the price paid for the holiday.
Your responsibilities
It is your responsibility to ensure that you are physically fit,
adequately experienced, suitably equipped for your holiday and aware
of the risks involved in such a holiday. Although Contours Holidays
will ensure the holiday is as safe as possible you must accept that
the sole responsibility for your personal safety remains with you.
In the interests of safety you must undertake to follow the advice
in the guidebook or route notes provided, as well as that provided
by anybody on our behalf, heed any warning or advisory notices encountered
on your holiday, follow the Country Code and act sensibly and prudently
at all times.
Additionally, any damage caused by group members to accommodations
or taxis used in the course of your holiday is the responsibility
of the group. Likewise, any damage caused by solo travelers is their
own responsibility. La Ligne Verte cannot accept responsibility
for any such damage, and accommodations/taxis booked retain the
right to reclaim costs from the Lead Traveler, whether they are
travelling as part of a group or alone.
La Ligne Verte cannot accept responsibility for any wear &
tear to equipment provided for your holiday. Likewise, you accept
responsibility for any breakages that occur during your tour, even
if they hinder your ability to complete your tour. We will do our
utmost to assist you in procuring replacements or repairs, but any
cost for the same lies with you, and no refunds can be issued for
tours halted due to damaged or broken equipment.
Nota bene: La Ligne Verte is not responsible for loss or damage
at/by rented objects or of luggage transported by taxis.
Nota bene: La Ligne Verte is not responsible for loss or damage
caused by viruses of third parties in our website.
Nota bene: apparent mistakes and faults in this website (www.valac.nl)
don't bind VALAC nor La Ligne Verte.
In order to ensure that you know exactly what our (and your)
responsibilities are, please read the following terms and conditions.
1. Use of the bicycle
The renter accepts the bicycle in good condition, and
commits himself/herself to
-
return the bike in equally good condition, and
to ride the bike respecting the rules and obligations
outlined in France's laws, as well as committing
himself/herself
-
Not to adjust or manipulate the mechanical parts
of the bicycle.
-
To park the bike in a manner that is safe for
pedestrians and in a place where theft is minimized
(e.g. no dark alleys).
-
To return the bike to Ligne Verte or the Bike
renter (local bike stores) at the time and date
indicated on the contract.
2. Rentals are available between 9 am and
18 pm, from Monday to Sunday. The return of all equipment must be
made during this period or an additional day will be charged for
each day's late return.
LATE RETURN FEE :An additional day's
rental fee will be charged for each day customer keeps equipment
after the return date specified on this contract. All equipment
must be returned directly to Cycling-Rentals or wherever
agreed.
3. Please read carefully:
a. Do not leave the bike unattended. Locks deter theft
but they do not prevent all theft from happening.
b. Lock the front wheel, frame and steel support under
seats.
c. Make sure to return the key with the lock when you’re
done with the bicycle.
4. Your responsibility.
Please note that
during the time of rental you are fully responsible for the bikes.
Article 4.1: State of affairs.
The bicycles and accessories,
at all time, remain the exclusive property of Bike Rental Company
from which La Ligne Verte rented the bike for you. You accept full
responsibility for the care of this equipment and are responsible
for its damage or loss. You have 30 minutes from the beginning of
the use of the equipment to report any malfunction, after which,
all repairs needed as a result of the use of the equipment will
be attributed to you and may be subject to additional charges.
Article 4.2: responsibility.
The equipment is used at your
own risk. You will release La Ligne Verte of all liability in the
case of injuries or damages to the user(s) of the equipment or to
any other person or property. You agree not to make a claim against
La Ligne Verte for injuries or damages relating to bicycling or
the use of this equipment.
Article 4.3: In case of theft.
In case of theft or accident,
you must contact La Ligne Verte immediately, make a declaration
to the local police and submit a copy to La Ligne Verte.
Article 4.4: Anti-theft guarantee
You have the option to subscribe
an anti-theft guarantee with an insurance company of your choice.
This guarantee only applies in case of theft and upon submission
of the police declaration referred to above. An excess payment may
be required depending on the level of coverage selected. The guarantee
does not cover for damages incurred during the time of rental. The
full list of damages and related repair costs is available through
the link below.
Article 4.5: Modifications
It is forbidden to modify or carry
out major repairs to the bicycles, to sub-rent or lend the bicycles,
to carry a passenger other than an infant in a designated child
seat.
Article 4.6: Security.
The bikes we rent for you are equipped
with a chain lock that you shall use at all times when parking the
bicycle. It is mandatory to attach the frame of the bike to a fixed
object that cannot be moved or removed. Note that if the bike
was not attached under these terms, the anti-theft guarantee, even
if subscribed, will not apply.
Article 4.7: Payment.
You authorize La Ligne Verte to use
your credit card information to pay for the rental and to cover
for potential damages and/or loss of the bike(s). To assure payment
of damage and loss you will have to give the details of your credit
card (Mastercard, VISA or American Express) and sign for your responsability,
when the bike will be handed over to you,
Article 4.8: End of contract
The rental agreement terminates
upon return of the bikes and after verification of their condition
by a La Ligne Verte's agent/Local bike rental.
Article 4.9: Deposit
For
each rental we ask for a security deposit as part of your the package
with La Ligne Verte,
Article 4.10: Commitment.
You have until 7 days before the start of your bike-rental to
inform La Ligne Verte about any changes concerning your bike-rental.
Once you have entered the rental agreement, you will not be able
to shorten the rental dates. If you wish to extend your rental,
please contact your La Ligne Verte in order to see if the bikes
you have rented are still available.
Please be aware that La Ligne Verte does not refund 100% in case
of anticipated returns.
5. Charges for use / Insurance
We recommend that you are adequately insured. We cannot be responsible
for your own illness or injury or for damage or loss of your personal
belongings while on a ride or tour. It is also recommended that
this insurance cover you in the event of cancelation of your trip.
The renter agrees to pay for the rental of the bike and any additional
fee that is applicable for any mistreatment of the bicycle. In case
a part of the bicycle is broken because of mistreatment, lost or
stolen, the following additional fees will be charged
6. Repairs and maintenance
In case of a breakdown, don’t abandon the bicycle. You should
contact us immediately to arrange for the exchange of a bicycle
of equivalent or superior quality. All repairs needed as a result
of the use of the equipment including all parts, shall be paid by
the renter.
5. Accidents and release of liability
Wherever used herein, the term bike shall include any bike rented
from or via La Ligne Verte. La Ligne Verte nor the professional
bike rental shops nor its, its agents, servants, and employees shall
be responsible for personal injuries or property damage, loss or
delay incurred by any person arising out of the act of negligence
of any direct or supplemental carrier or other person rendering
any of the services or products being offered in these rentals;
nor shall La Ligne Verte nor its pathners in bike-rental be responsible
for any injuries, death, damage, loss or delay in any means of transportation
or by reasons of any event beyond the actual control of La Ligne
Verte, or of any other agent or supplier implied in the bikerental,
or due to force majeure. Renters follow any suggested itinerary
at their own risk and agree not to hold La Ligne Verte responsible
for injury or death resulting from accidents.
The client agrees that he/she will release Ligne Verte from any
responsibility of liability for injuries or damages to the user
of the bikes and bike-equipments listed.
The client accepts for full responsibility for the care of this
equipment and thereby agrees to freely and expressly assume and
accept any risks and all injury to the user of this equipment while
bicycling.
6. Cancellation Policy bike rental
If a scheduled tour/rental is cancelled due to poor weather conditions
such as heavy rain, customers may reschedule their booking for another
date.
In
all other cases of cancellation, credit/refund will be available
to customers that only notify us via email or telephone24 hours
prior to the scheduled tour/rental.
Deposit Equipment. A guarantee deposit with your credit card
will sometimes be asked for when renting a carbon, aluminium or
e-bike.
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