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Terms and Conditions La Ligne Verte & valac
Please read this document thoroughly before booking a trip.
Wherever La Ligne Verte or VALAC are mentioned, both are implied.
La Ligne Verte - valac is registered at the Chamber of Commerce (Kamer van Koophandel)
Amsterdam, Netherlands as La Ligne Verte B.V. (reg.number 30275930).
Its VAT number : NL821652771B01
Liability of VALAC and La Ligne Verte:
La Ligne Verte ~VALAC acts as an agent in securing all aspects of these tours
and is responsible to the participants for the arrangements, services, and accommodations
included only in such capacity. LV, its agents, and/or employees shall not be responsible
for personal injury or property damage arising out of the act of negligence of any
direct or associated carrier, hotel, or other person rendering services or accommodations;
nor is LV responsible for injury, death, damage, loss, or delay in any means of
transportation or any event beyond the actual control of LV, its agents or suppliers
or due to force majeure. In the event it becomes necessary or advisable, for any
reason, to alter the itinerary or arrangements, such alterations may be made. Additional
expenses, if any, will be paid by passengers, likewise, any savings will be shared
by passengers. LV reserves the right to decline, accept, or retain at any time,
any person as a participant of any tour, or to cancel any tour.
Bike rental:When renting bikes you will be personally responsible for damage
or loss of the bike(s). Furthermore La Ligne Verte ~ VALAC is not responsible for
the consequences of accidents with the bike. La Ligne Verte~VALAC will make the
booking of bike-rental for you at a cyclestore (a professional will check the bikes)
but you yourself will be the renting person because La Ligne Verte does not rent
bikes itself. We expect you to check your self the condition of the bike before
starting the cycling tour. By taking the bike you accept these conditions. When
arriving at your first hotel please take a look at the bike(s) and call our agent
(at 0674926314) asap if the bikes are not Okay. La Ligne Verte will assure the bike
will be OK before starting the cycling tour. As surety for possible damage to the
bikes we will have your credit card. If the bike is being returned damaged, La Ligne
Verte will charge your credit card for the costs of repair or replacement.
Instruction in bicycle use is not provided, and participants affirm they are familiar
with the operation of a multi-speed bicycle. Helmets are not required.
Reservations, Deposits, and Final Payment
A deposit of 10% per person is required at the time of booking. Full payment is
due 56 days prior to departure. The tour price is per person based on double occupancy
and includes those items mentioned in the itinerary, plus any prepaid optional items.
Single room requests are subject to supplemental charges, and must be requested
at time of booking. A deposit will confirm space.
A reservation is made by completing our online booking form. You may make your reservation tentatively by phone, or provide a credit card number by phone, but all bookings must be made by online system. This is to ensure that you are familiar with these terms and our release of liability.
At the time of reservation, a credit card is required to book and hold space. Your credit card will be charged 10% per person once the entire program is confirmed. If the requested tour is not available, you will not be charged, but offered an alternative which you can choose to accept or decline. Payments by check are not accepted.
Group discounts
Group discounts are applicable only on basic rates p.p. with 2 persons sharing room,
but not on supplements for single rooms, extra nights, nor on bike rental
or any other supplements.
Group discountsare indicated in a percentage of the basic rate and apply to every
member of the party. The applicable discount applies to payments that are made for
the whole party by 1 person and with only one Credit Card.For payments with 2 or
more credit cards an administrative supplement of € 20 per credit card or per bank
to bank payment will be charged.
Payments of last minute (less than three weeks before start of the package) bookings can only be made by credit card. We will remind you of your final payment date in advance.
Payment is in Euros only.
Check each tour description to see what each trip includes.
Hotels from the point of tour departure through tour completion. Rooms are doubles and include private bath or shower. Single rooms are limited and require supplemental charges, singles not requesting single rooms will be booked into a double, and if a share arrangement is unavailable then the supplement will be assessed.
Meals included vary, check the individual trip description, however normally dinner in the tradition of each property is included except in some B & B hotel s in Millau, Albi and Avignon.
Transportation includes a variety of situations. Longer trips will include transfers. Please refer to the trip description to be sure what is included. If you wish to arrange for separate transportation we can complete your needs. Also, daily vehicle support will transport baggage.
Exclusions
The tours do not include all other trip costs such as airfare, trip and/or medical
insurance, excess baggage charges, or any personal items. Meals in addition to those
mentioned in the itinerary are excluded, as well as any unpaid optional tour or
sightseeing event. Drinks are typically excluded.
Bicycles
Participant may wish to bring their own bicycle for assured comfort and better trip
enjoyment. You know your bicycle inside and out, which leaves less to adapt being
in new terrain. Bicycle rentals are optional for all tours, and can be made available
for an additional charge for those who prefer. Bicycles are hybrids equipped with
3 x 7 gears for this type of travel/terrain. Bicycles can also be e-bikes
even e-mountainbikes. They are multi-speed bicycles equipped with bags, locks, water
bottles, repair kit. All bicycles are kept exclusively for our customers.
Any customers who choose to bring their own bicycles are responsible for all mechanical
issues, for all transportation issues including travelling by train which is difficult
in France on the TGV but easy on other trains. If you plan to rent a bicycle, you
are responsible for the bicycle once you take possession of it at your first hotel.
Your responsibilities include any costs for damage or theft up to the full value
of the bicycle and for return of the bike to the first hotel or the bike-renter
of your package. Your responsibilities apply for all days between the first and
last day of the bike rent.
You may be asked to supply your credit-card details as surety when renting the bike
at the start of your bike-tour.
Helmets are standardly not included in the price of bike-rental.Sometimes you will have to buy the helmets at the bikeshop where the bike are being rented.
Air &
Train Reservations
We do not handle air reservations. Customers are encouraged to contact a travel
agent or web service. Train tickets can also be arranged, however certain
restrictions exist for bicycle transport on TGV trains, please ask for information
on baggage limits if travelling by TGV prior to purchasing tickets. We are not responsible
for any problems you may have travelling on the TGV with your bike. See your
travel documents for our suggestions.
Cancellation of Tours
Once a deposit is received, a reservation confirmation is made, you'll receive a
hotel list of your tour by email, and final payment is due 56 days prior to tour
departure.
We suggest you take an insurance for costs of cancelation. To cancel a booked
journey you have to send an email to or phone: La Ligne Verte ~ Vacances à la Carte.
The person who signed/mailed the booking confirmation ("Party leader") should also
sign/mail the notification of cancellation. Cancellation has to be done by email
to establish the date of cancellation, with confirm receipt. We will confirm receipt
of the cancelation by mail.
Our cancellation charges, based on the total cost, are as follows:
If you have to cancel | Our charges | We refund: |
More than 56 days before the first night of your package | 10% of total rate | 90% of total rate |
From 56 to 28 days before the first night of your package | 25% of total rate | 75% of total rate |
From 27 to 16 days before the first night of your package | 50% of total rate | 50% of total rate |
From 15 to 8 days before the first night of your package | 75% of total rate | 25% of total rate |
From 7 to 2 days before the first night of your package | 90% of total rate | 10% of total rate |
1 day before the first night of your package or on the day of the first night of your package or after |
100% of total rate | no refund |
Refunds are paid to your credit card or bank-account.
If you have to cancel a booking you can let someone else take your place without extra
costs.
"cancelation-inclusion package" La Ligne Verte - valac
For all our budget, standard and plus trips (not for the superior and luxury packages!) in the Grands Causses area (only!) you can purchase our "cancelation-inclusion package" to cover the costs of any cancelation. For a supplement of 10% of the total costs of your trip with La Ligne Verte (not the costs of travelling to the first hotel of the trip) you can cancel your trip (not the travel costs) without having to state the grounds for doing so.
The cancelation-inclusion-package will result in a refund of 90% of your payments to La Ligne Verte - valac. These are the terms and conditions of this cancelation-inclusion package of La Ligne Verte - valac:
1. You may cancel your trip till 12:00 o'clock of the day before the first
day/night of the package. It is not possible to cancel the trip the day of your
arrival or during the trip.
2. To cancel you have to send an email to La Ligne Verte (find the email-address
in your booking confirmation or else
Contact here) to inform La
Ligne Verte of your cancelation.
3. You can cancel without having to state the grounds for doing so.
4. This cancelation-inclusion package of La Ligne Verte is not applicable on all
trips. Excluded are trips in Dordogne, Cathar area, Corsica and Provence. Excluded
are all superior and luxury packages. This "cancelation-inclusion" package is applicable
to budget, standard, and plus trips in the Grands Causses area for groups up to
4 persons. With larger parties the cancelation-inclusion packages will apply to
the 4 first members of the party. To all other group members our standard cancelation
rules will apply.
5. La Ligne Verte will refund 80% of the money due (i.e. the total price of the
trip) within 2 weeks after cancelation. The reimbursement of the money due will
be balanced with the final balance or with the deposits already paid.
6. For example: If the costs of your cycling trip (bike rental included) and other
supplements are € 1000,- this cycling package with the cancelation-inclusion
package will cost you € 1100,-. If you phone and mail us about the cancelation and send us
an email the day before at 12:00 hr (European time), informing La Ligne Verte of
your cancelation of the trip, you'll get a refund (90% x (1000+100)) or € 990,- if you
would already have paid
€ 1100 for the final balance. If you paid only for the deposit or more you will
get a refund of the money minus €110.
If you paid the deposit of 10% only, there will be no further reimbursement.
7. Reimbursement of 90% is only applicable if the total amount has been paid
from no more than one credit card or bank-account. Reimbursement of payments with
more than one credit card or from more than one bank-account will cause an extra
fee of € 25 per extra credit card or bank-account, which will be reduced from
the reimbursement due.
Modification/Changes
Once a booking request is received and confirmed, modification of dates or alteration
of itineraries can require a change fee. Fees vary according to the scope
of the change but can be substantial if last minute changes lead to hotel or other
service cancellations. A minimum change fee of € 20 applies to any change
within 35 days of travel.
Insurance
Trip cancellation insurance is strongly recommended. This will protect you should
you need to cancel for certain necessary reasons such as illness, and provides your
refunds for air and tour in full. Additional insurance for baggage, health/accident
is also strongly recommended. LV does not supply travel insurance.
Pre-departure Documentation
After receipt of your deposit, a hotel list will be sent by e-mail. Route info and
an outline of what to expect during the walk will be waiting for you at your first
hotel.. You are responsible for passport-requirements, and we suggest you plan
early to apply for a passport. Please check your government requirements.
Additional responsibilities of you the traveler include, but are not limited to the adherence of all local laws, respecting customs and culture, assessing your abilities, respecting other trip members privacy, and if on a guided trip following the suggestions and advice of the guide.
Our responsibility
We will accept responsibility if any death, personal injury, failure or deficiency of your holiday arrangements is caused by negligence or omissions by us, or our agents or suppliers. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from the fault of the person(s) affected or any member(s) of their party or results from an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. The maximum liability for any damages other than for personal injury or illness will be limited to the price paid for the holiday.
Your responsibilities
It is your responsibility to ensure that you are physically fit, adequately experienced, suitably equipped for your holiday and aware of the risks involved in such a holiday. Although Contours Holidays will ensure the holiday is as safe as possible you must accept that the sole responsibility for your personal safety remains with you. In the interests of safety you must undertake to follow the advice in the guidebook or route notes provided, as well as that provided by anybody on our behalf, heed any warning or advisory notices encountered on your holiday, follow the Country Code and act sensibly and prudently at all times.
Additionally, any damage caused by group members to accommodations or taxis used in the course of your holiday is the responsibility of the group. Likewise, any damage caused by solo travellers is their own responsibility. Contours Holidays cannot accept responsibility for any such damage, and accommodations/taxis booked retain the right to reclaim costs from the Lead Traveller, whether they are travelling as part of a group or alone.
La Ligne Verte cannot accept responsibility for any wear & tear to equipment you provide for your holiday. Likewise, you accept responsibility for any breakages that occur during your tour, even if they hinder your ability to complete your tour. We will do our utmost to assist you in procuring replacements or repairs, but any cost for the same lies with you, and no refunds can be issued for tours halted due to damaged or broken equipment.
Nota bene: La Ligne Verte is not responsible for loss or damage at/by rented objects or of luggage transported by taxis.
Nota bene: apparent mistakes and faults in this website (www.valac.nl) don't bind VALAC nor La Ligne Verte.Nota bene: La Ligne Verte is not responsible for loss or damage caused by viruses of third parties in our website.
Please read carefully:
1. Do not leave the bike unattended. Locks deter theft but they do not prevent all theft from happening.By renting a bike or participating in a Ligne Verte tour, you are acknowledging that you have read our terms and conditions and that you agree to be bound by them.