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Terms and Conditions La Ligne Verte & valac
Please read this document thoroughly before booking a trip.
Wherever La Ligne Verte or VALAC are mentioned, both are implied.
La Ligne Verte - valac is registered at the Chamber of Commerce (Kamer van Koophandel)
Amsterdam, Netherlands as La Ligne Verte B.V. (reg.number 30275930).
Its VAT number : NL821652771B01
Liability of VALAC and La Ligne Verte:
La Ligne Verte ~VALAC acts as an agent in securing all aspects of these tours
and is responsible to the participants for the arrangements, services, and accommodations
included only in such capacity. LV, its agents, and/or employees shall not be responsible
for personal injury or property damage arising out of the act of negligence of any
direct or associated carrier, hotel, or other person rendering services or accommodations;
nor is LV responsible for injury, death, damage, loss, or delay in any means of
transportation or any event beyond the actual control of LV, its agents or suppliers
or due to force majeure. In the event it becomes necessary or advisable, for any
reason, to alter the itinerary or arrangements, such alterations may be made. Additional
expenses, if any, will be paid by passengers, likewise, any savings will be shared
by passengers. LV reserves the right to decline, accept, or retain at any time,
any person as a participant of any tour, or to cancel any tour.
Bike rental:When renting bikes you will be personally responsible for damage
or loss of the bike(s). Furthermore La Ligne Verte ~ VALAC is not responsible for
the consequences of accidents with the bike. La Ligne Verte~VALAC will make the
booking of bike-rental for you at a cyclestore (a professional will check the bikes)
but you yourself will be the renting person because La Ligne Verte does not rent
bikes itself. We expect you to check your self the condition of the bike before
starting the cycling tour. By taking the bike you accept these conditions. When
arriving at your first hotel please take a look at the bike(s) and call our agent
(at 0674926314) asap if the bikes are not Okay. La Ligne Verte will assure the bike
will be OK before starting the cycling tour. As surety for possible damage to the
bikes we will have your credit card. If the bike is being returned damaged, La Ligne
Verte will charge your credit card for the costs of repair or replacement.
Instruction in bicycle use is not provided, and participants affirm they are familiar
with the operation of a multi-speed bicycle. Helmets are not required.
Reservations, Deposits, and Final Payment
A deposit of 10% per person is required at the time of booking. Full payment is
due 56 days prior to departure. The tour price is per person based on double occupancy
and includes those items mentioned in the itinerary, plus any prepaid optional items.
Single room requests are subject to supplemental charges, and must be requested
at time of booking. A deposit will confirm space.
A reservation is made by completing our online booking form. You may make your reservation tentatively by phone, or provide a credit card number by phone, but all bookings must be made by online system. This is to ensure that you are familiar with these terms and our release of liability.
At the time of reservation, a credit card is required to book and hold space. Your credit card will be charged 10% per person once the entire program is confirmed. If the requested tour is not available, you will not be charged, but offered an alternative which you can choose to accept or decline. Payments by check are not accepted.
Group discounts
Group discounts are applicable only on basic rates p.p. with 2 persons sharing room,
but not on supplements for single rooms, extra nights, nor on bike rental
or any other supplements.
Group discountsare indicated in a percentage of the basic rate and apply to every
member of the party. The applicable discount applies to payments that are made for
the whole party by 1 person and with only one Credit Card.For payments with 2 or
more credit cards an administrative supplement of € 20 per credit card or per bank
to bank payment will be charged.
Payments of last minute (less than three weeks before start of the package) bookings can only be made by credit card. We will remind you of your final payment date in advance.
Payment is in Euros only.
Check each tour description to see what each trip includes.
Hotels from the point of tour departure through tour completion. Rooms are doubles and include private bath or shower. Single rooms are limited and require supplemental charges, singles not requesting single rooms will be booked into a double, and if a share arrangement is unavailable then the supplement will be assessed.
Meals included vary, check the individual trip description, however normally dinner in the tradition of each property is included except in some B & B hotel s in Millau, Albi and Avignon.
Transportation includes a variety of situations. Longer trips will include transfers. Please refer to the trip description to be sure what is included. If you wish to arrange for separate transportation we can complete your needs. Also, daily vehicle support will transport baggage.
Exclusions
The tours do not include all other trip costs such as airfare, trip and/or medical
insurance, excess baggage charges, or any personal items. Meals in addition to those
mentioned in the itinerary are excluded, as well as any unpaid optional tour or
sightseeing event. Drinks are typically excluded.
Bicycles
Participant may wish to bring their own bicycle for assured comfort and better trip
enjoyment. You know your bicycle inside and out, which leaves less to adapt being
in new terrain. Bicycle rentals are optional for all tours, and can be made available
for an additional charge for those who prefer. Bicycles are hybrids equipped with
3 x 7 gears for this type of travel/terrain. Bicycles can also be e-bikes
even e-mountainbikes. They are multi-speed bicycles equipped with bags, locks, water
bottles, repair kit. All bicycles are kept exclusively for our customers.
Any customers who choose to bring their own bicycles are responsible for all mechanical
issues, for all transportation issues including travelling by train which is difficult
in France on the TGV but easy on other trains. If you plan to rent a bicycle, you
are responsible for the bicycle once you take possession of it at your first hotel.
Your responsibilities include any costs for damage or theft up to the full value
of the bicycle and for return of the bike to the first hotel or the bike-renter
of your package. Your responsibilities apply for all days between the first and
last day of the bike rent.
You may be asked to supply your credit-card details as surety when renting the bike
at the start of your bike-tour.
Helmets are standardly not included in the price of bike-rental.Sometimes you will have to buy the helmets at the bikeshop where the bike are being rented.
Air &
Train Reservations
We do not handle air reservations. Customers are encouraged to contact a travel
agent or web service. Train tickets can also be arranged, however certain
restrictions exist for bicycle transport on TGV trains, please ask for information
on baggage limits if travelling by TGV prior to purchasing tickets. We are not responsible
for any problems you may have travelling on the TGV with your bike. See your
travel documents for our suggestions.
Cancellation of Tours
Once a deposit is received, a reservation confirmation is made, you'll receive a
hotel list of your tour by email, and final payment is due 56 days prior to tour
departure.
We suggest you take an insurance for costs of cancelation. To cancel a booked
journey you have to send an email to or phone: La Ligne Verte ~ Vacances à la Carte.
The person who signed/mailed the booking confirmation ("Party leader") should also
sign/mail the notification of cancellation. Cancellation has to be done by email
to establish the date of cancellation, with confirm receipt. We will confirm receipt
of the cancelation by mail.
Our cancellation charges, based on the total cost, are as follows:
| If you have to cancel | Our charges | We refund: |
| More than 56 days before the first night of your package | 10% of total rate | 90% of total rate |
| From 56 to 28 days before the first night of your package | 25% of total rate | 75% of total rate |
| From 27 to 16 days before the first night of your package | 50% of total rate | 50% of total rate |
| From 15 to 8 days before the first night of your package | 75% of total rate | 25% of total rate |
| From 7 to 2 days before the first night of your package | 90% of total rate | 10% of total rate |
| 1 day before the first night of your package or on the day of the first night of your package or after |
100% of total rate | no refund |
Refunds are paid to your credit card or bank-account.
If you have to cancel a booking you can let someone else take your place without extra
costs.
"cancelation-inclusion package" La Ligne Verte - valac
For all our budget, standard and plus trips (not for the superior and luxury packages!) in the Grands Causses area (only!) you can purchase our "cancelation-inclusion package" to cover the costs of any cancelation. For a supplement of 10% of the total costs of your trip with La Ligne Verte (not the costs of travelling to the first hotel of the trip) you can cancel your trip (not the travel costs) without having to state the grounds for doing so.
The cancelation-inclusion-package will result in a refund of 90% of your payments to La Ligne Verte - valac. These are the terms and conditions of this cancelation-inclusion package of La Ligne Verte - valac:
1. You may cancel your trip till 12:00 o'clock of the day before the first
day/night of the package. It is not possible to cancel the trip the day of your
arrival or during the trip.
2. To cancel you have to send an email to La Ligne Verte (find the email-address
in your booking confirmation or else
Contact here) to inform La
Ligne Verte of your cancelation.
3. You can cancel without having to state the grounds for doing so.
4. This cancelation-inclusion package of La Ligne Verte is not applicable on all
trips. Excluded are trips in Dordogne, Cathar area, Corsica and Provence. Excluded
are all superior and luxury packages. This "cancelation-inclusion" package is applicable
to budget, standard, and plus trips in the Grands Causses area for groups up to
4 persons. With larger parties the cancelation-inclusion packages will apply to
the 4 first members of the party. To all other group members our standard cancelation
rules will apply.
5. La Ligne Verte will refund 80% of the money due (i.e. the total price of the
trip) within 2 weeks after cancelation. The reimbursement of the money due will
be balanced with the final balance or with the deposits already paid.
6. For example: If the costs of your cycling trip (bike rental included) and other
supplements are € 1000,- this cycling package with the cancelation-inclusion
package will cost you € 1100,-. If you phone and mail us about the cancelation and send us
an email the day before at 12:00 hr (European time), informing La Ligne Verte of
your cancelation of the trip, you'll get a refund (90% x (1000+100)) or € 990,- if you
would already have paid
€ 1100 for the final balance. If you paid only for the deposit or more you will
get a refund of the money minus €110.
If you paid the deposit of 10% only, there will be no further reimbursement.
7. Reimbursement of 90% is only applicable if the total amount has been paid
from no more than one credit card or bank-account. Reimbursement of payments with
more than one credit card or from more than one bank-account will cause an extra
fee of € 25 per extra credit card or bank-account, which will be reduced from
the reimbursement due.
Modification/Changes
Once a booking request is received and confirmed, modification of dates or alteration
of itineraries can require a change fee. Fees vary according to the scope
of the change but can be substantial if last minute changes lead to hotel or other
service cancellations. A minimum change fee of € 20 applies to any change
within 35 days of travel.
Insurance
Trip cancellation insurance is strongly recommended. This will protect you should
you need to cancel for certain necessary reasons such as illness, and provides your
refunds for air and tour in full. Additional insurance for baggage, health/accident
is also strongly recommended. LV does not supply travel insurance.
Pre-departure Documentation
After receipt of your deposit, a hotel list will be sent by e-mail. Route info and
an outline of what to expect during the walk will be waiting for you at your first
hotel.. You are responsible for passport-requirements, and we suggest you plan
early to apply for a passport. Please check your government requirements.
Additional responsibilities of you the traveler include, but are not limited to the adherence of all local laws, respecting customs and culture, assessing your abilities, respecting other trip members privacy, and if on a guided trip following the suggestions and advice of the guide.
Our responsibility
We will accept responsibility if any death, personal injury, failure or deficiency of your holiday arrangements is caused by negligence or omissions by us, or our agents or suppliers. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other sum or claim of any description whatsoever which results from the fault of the person(s) affected or any member(s) of their party or results from an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care. We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them. The maximum liability for any damages other than for personal injury or illness will be limited to the price paid for the holiday.
Your responsibilities
It is your responsibility to ensure that you are physically fit, adequately experienced, suitably equipped for your holiday and aware of the risks involved in such a holiday. Although Contours Holidays will ensure the holiday is as safe as possible you must accept that the sole responsibility for your personal safety remains with you. In the interests of safety you must undertake to follow the advice in the guidebook or route notes provided, as well as that provided by anybody on our behalf, heed any warning or advisory notices encountered on your holiday, follow the Country Code and act sensibly and prudently at all times.
Additionally, any damage caused by group members to accommodations or taxis used in the course of your holiday is the responsibility of the group. Likewise, any damage caused by solo travellers is their own responsibility. Contours Holidays cannot accept responsibility for any such damage, and accommodations/taxis booked retain the right to reclaim costs from the Lead Traveller, whether they are travelling as part of a group or alone.
La Ligne Verte cannot accept responsibility for any wear & tear to equipment you provide for your holiday. Likewise, you accept responsibility for any breakages that occur during your tour, even if they hinder your ability to complete your tour. We will do our utmost to assist you in procuring replacements or repairs, but any cost for the same lies with you, and no refunds can be issued for tours halted due to damaged or broken equipment.
Nota bene: La Ligne Verte is not responsible for loss or damage at/by rented objects or of luggage transported by taxis.
Nota bene: apparent mistakes and faults in this website (www.valac.nl) don't bind VALAC nor La Ligne Verte.Nota bene: La Ligne Verte is not responsible for loss or damage caused by viruses of third parties in our website.
Please read carefully:
1. Do not leave the bike unattended. Locks deter theft but they do not prevent all theft from happening.By renting a bike or participating in a Ligne Verte tour, you are acknowledging that you have read our terms and conditions and that you agree to be bound by them.
Article
1: State
of affairs.
The bicycles
and accessories,
at all time,
remain the
exclusive
property
of Bike
Rental Company
from which
La Ligne
Vertye rented
the bike
for you.
You accept
full responsibility
for the
care of
this equipment
and are
responsible
for its
damage or
loss. You
have 30
minutes
from the
beginning
of the use
of the equipment
to report
any malfunction,
after which,
all repairs
needed as
a result
of the use
of the equipment
will be
attributed
to you and
may be subject
to additional
charges.
Article
2: responsibility.
The equipment
is used
at your
own risk.
You will
release
La Ligne
Verte of
all liability
in the case
of injuries
or damages
to the user(s)
of the equipment
or to any
other person
or property.
You agree
not to make
a claim
against
La Ligne
Verte for
injuries
or damages
relating
to bicycling
or the use
of this
equipment.
Article3:
In case
of theft.
In case
of theft
or accident,
you must
contact
La Ligne
verte immediately,
make a declaration
to the local
police and
submit a
copy to
La Ligne
Verte.
Article
4: Anti-theft
guarantee
You have
the option
to subscribe
an anti-theft
guarantee
with an
insurance
company
of your
choice.
This guarantee
only applies
in case
of theft
and upon
submission
of the police
declaration
referred
to above.
An excess
payment
may be required
depending
on the level
of coverage
selected.
The guarantee
does not
cover for
damages
incurred
during the
time of
rental.
The full
list of
damages
and related
repair costs
is available
through
the link
below.
Article
5: Modifications
It is forbidden
to modify
or carry
out major
repairs
to the bicycles,
to sub-rent
or lend
the bicycles,
to carry
a passenger
other than
an infant
in a designated
child seat.
Article
6: Security.
The bikes
we rent
for you
are equipped
with a chain
lock that
you shall
use at all
times when
parking
the bicycle.
It is mandatory
to attach
the frame
of the bike
to a fixed
object that
cannot be
moved or
removed.
Note that
if the bike
was not
attached
under these
terms, the
anti-theft
guarantee,
even if
subscribed,
will not
apply.
Article
7: Payment.
You
authorize
La Ligne
Verte to
use your
credit card
information
to pay for
the rental
and to cover
for potential
damages
and/or loss
of the bike(s).
Article
8: End of
contract
The rental
agreement
terminates
upon return
of the bikes
and after
verification
of their
condition
by a La
Ligne Verte's
agent/Local
bike rental.
Article
9: Deposit
For
each rental
we ask for
a
security
deposit
as part
of your
the package
with La
Ligne Verte,
Article 10: Commitment.
Please be aware that La Ligne Verte does not refund 100% in case of anticipated returns.
We recommend that you are adequately insured. We cannot be responsible for your own illness or injury or for damage or loss of your personal belongings while on a ride or tour. It is also recommended that this insurance cover you in the event of cancelation of your trip. The renter agrees to pay for the rental of the bike and any additional fee that is applicable for any mistreatment of the bicycle. In case a part of the bicycle is broken because of mistreatment, lost or stolen, the following additional fees will be charged:
a) city bike lost/stolen: 450€ - Sadle: 25€ - Light: 15€ - Lock: 30€ - wheel: 45€
b) road bike: 1.500€ - Sadle: 50€ - wheel: 250€ Ligne Verte Bike rental offers insurance for robbery only for the city bikes.
This insurance is optional but highly recommended. The insurance does not liberate a customer for further charges in case of broken, lost or stolen bike (-pieces) but will be charged 100? when the bike get stolen.
For the road bikes the customer is the only responsible of the bike. There is no insurance available for these bikes.
4. Repairs and maintenance
In case of a breakdown, don’t abandon the bicycle. You should contact us immediately to arrange for the exchange of a bicycle of equivalent or superior quality. All repairs needed as a result of the use of the equipment including all parts, shall be paid by the renter.5. Accidents and release of liability
Wherever used herein, the term bike shall include any bike rented from or via La Ligne Verte. La Ligne Verte nor the professional bike rental shops not its, its agents, servants, and employees shall not be responsible for personal injuries or property damage, loss or delay incurred by any person arising out of the act of negligence of any direct or supplemental carrier or other person rendering any of the services or products being offered in these rentals; nor shall La LIgne Verte nor its pathners in bikerental be responsible for any injuries, death, damage, loss or delay in any means of transportation or by reasons of any event beyond the actual control of La LIgne Verte, or of any other agent or supplier implied in the bikerental, or due to force majeure. Renters follow any suggested itinerary at their own risk and agree not to hold La Ligne Verte responsible for injury or death resulting from accidents.
The client agrees that he/she will release Ligne Verte from any responsibility of liability for injuries or damages to the user of the bikes and bike-equipments listed.
6. Cancellation Policy bike rental
If a scheduled tour/rental is cancelled due to poor weather conditions such as heavy rain, customers may reschedule their booking for another date.Deposit Equipment. A guarantee deposit with your credit card will sometimes be asked for when renting a carbon, aluminium or e-bike.
Nota bene: Our Privacy Policy:
Your privacy is very important to us. We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely. We use cookies to improve your experience on our website.
This privacy policy sets out how La Ligne Verte B.V. uses and protects any information that you give us when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services or our website, then you can be assured that it will only be used in accordance with this privacy statement.
We reserve the right to change this privacy policy as deemed necessary from time to time or as required by law. Any changes will be immediately posted on this website and you are deemed to have accepted the terms of the privacy policy on first use of the website following the alterations.
WHO ARE WE?
La Ligne Verte B.V. is a privately owned Netherlands company specialising in Moderate holidays and tailor-made luxury holidays in South of France. We operate two brands: la Ligne Verte and Valac.
Any personal information provided to or gathered by us is controlled by La Ligne Verte B.V.La Ligne Verte - VALAC is registered since 1992 at the Chamber of Commerce in Amsterdam, Netherlands, reg.number 30275930.
DATA SECURITY
Data security is of the utmost importance to us and we are committed to ensuring information we collect from you is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we collect online and offline.
WHAT INFORMATION DO WE COLLECT
Information that you provide to us when visiting on our website, completing an online enquiry form, an online or offline booking form, filling, subscribing to mailing lists, entering competitions, participating in market research and when contacting us both on and offline including:
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and for the following reasons:
We may contact you by email, phone or mail unless requested otherwise.
WE DON'T USE COOKIES
WHO ELSE MAY SEE YOUR DATA
In order to respond to your holiday request, we may need to disclose some of your information to our partners including: travel companies such as hotels, chalet owners/operators, airlines, ground handlers, restaurants and car hire companies.
We only pass on information that is required in order to fulfill the booking or enquiry, such as name and address to delivery companies.
In order to maintain and understand our data as accurately as possible to give you the best possible guest experience, we may occasionally use the services of external specialist companies for data cleaning and data analysis. Data is protected by a non-disclosure agreement and data is not stored after any work has been completed.
Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA.
Advanced Passenger Information (API) is required by many countries prior to arrival (or departure). API information includes personal identity information such as name, paschallengingdetails, visa information, nationality, transit and destination data. Airlines and transport companies are required to transmit this information by law and data entry is requested at the time of ticket issue. To comply with these regulations, we pass the relevant information to the transport companies who transmit the information to the relevant authorities.
CONTROLLING YOUR PERSONAL INFORMATION
We will not sell or distribute your personal information to third parties unless we have your permission or are required by law to do so.
You may choose to restrict the collection or use of your personal information in the following ways:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.
Our data manager can be contacted by sending a e-mail to info@valac.nl
LINKS TO OTHER WEBSITES
Our website may contain links to other websites which we feel are relevant or of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. This privacy policy does not extend to your use of such websites.
GENERAL
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of the Netherlands. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the Dutch courts.
CONSENT
By using this website, you accept this privacy policy. By providing your personal data, you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this privacy policy statement.
This policy was last updated on 2 September2021